IPTV FAQ: Frequently Asked Questions | IPTV 4K Services
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IPTV FAQ Frequently Asked Questions

All you need to know about IPTV at your fingertips. Consult the IPTV FAQ page for information on devices, subscription plans, payment options, and customer support.

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What is IPTV and How it Works?

IPTV (Internet Protocol Television) is television on the Internet without cable or satellite connection. You have access to thousands of TV channels, movies and TV series on your Smart TV, mobile phone, tablet or computer. You just need a good Internet connection: 10 Mbps for HD quality and 25 Mbps for 4K.

Which devices are supported?

The IPTV service is compatible with practically all devices: Smart TV (Samsung, LG, Philips, Sony), Apple TV, Amazon Firestick, Chromecast, Roku, Android TV box, MAG box, iPhone, iPad, Android Phone, PC with Windows and MAC. We will assist you with the installation for free.

How long will it take for me to get my subscription?

After your order and payment, IPTV 4K Services will send your login details from 5 to 30 minutes via email or WhatsApp.

What internet speed is needed?

The minimum internet speed required for streaming SD-quality is 8 Mbps, for HD – 15 Mbps, for 4K Ultra HD – 25 Mbps. With fiber or a decent cable connection there will be no problem at all.

Can I watch on several devices simultaneously?

By default, you will get 1 connection per subscription. If you pay a little extra, you can increase the number of connections, so the entire family can watch videos from several devices simultaneously.

What payment methods are accepted?

We accept the following payment methods: PayPal, Visa, MasterCard, Apple Pay, and Google Pay. Also, ordering through WhatsApp is possible.

What to do in case the stream does not work?

Our support is online round the clock via WhatsApp. The vast majority of issues are resolved in 5 minutes. In case of a large-scale problem, you will get an extension of your subscription free of charge.

Will I get a refund if I am not satisfied?

Not satisfied after the first paid month? Contact our support via WhatsApp, and we will find a solution.

Could not find your answer?

Our customer support team will get back to you within 5 minutes via WhatsApp. We would be happy to assist you in setting up your IPTV or answering any other queries that you may have.

Myths

Five myths regarding IPTV

The five most popular misconceptions regarding IPTV, shortly debunked in the following IPTV FAQ.

MYTHThere should be a special receiver or decoder to access IPTV services.FACT

No. You just download an application in your existing devices: Smart TV, Firestick, smartphone, tablet or PC. No additional equipment and not any installation required from technicians.

MYTHIPTV services can only work through the fiber optic internet connection.FACT

That is not true. Any stable internet connection will do: from 8 Mbps for SD channels to 15 Mbps for HD or 25 Mbps for 4K. A good cable or fiber is plenty for that.

MYTHTechnical skills and time required to set up IPTV services are pretty high.FACT

Actually it takes from 5 to 10 minutes. Just download our app, enter the credentials, which will be sent by email or WhatsApp, and enjoy the broadcast. Our experts assist you free of charge.

MYTHOne subscription can be used only on one device.FACT

Our basic package is with 1 connection, but the multi-screen packages allow your family to watch simultaneously on 2, 3 or 4 screens.

MYTHOne should have a contract to access IPTV.FACT

No contracts. You can choose between 3-, 6- or 12-months package and pay for it only.

Glossary

IPTV terms

The main IPTV terminology described in brief for you to understand 4K, Replay TV, EPG, or M3U.

IPTVInternet Protocol Television. This is watching live TV channels, movies, and series using the internet connection and not cable, satellite, or antennas.
4K Ultra HDPicture resolution that is 3840 × 2160 pixels or four times more detailed than the Full HD one. The minimum recommended internet speed is 25 Mbps.
Replay TVThis is an option that allows watching programs from the past seven days via the TV program guide, so that no match or episode goes unnoticed.
EPG/TV guideElectronic Program Guide. This is an overview of all the programs by channel, included in the IPTV app, which indicates the current programs and upcoming ones.
VOD/Video-on-DemandThis is a collection of movies and series that may be watched from scratch, paused and resumed at any time.
M3U/M3U8These are file types containing the list of streams. They are used by video players like VLC and Hot IPTV Player to load all channels.
Xtream Codes APIA typical login procedure in IPTV applications. Here you will provide the server address, username and password, and the application will load channels and EPG without any additional effort from your side.
Multi-ScreenOne IPTV subscription which can be used simultaneously on multiple devices, with different options for 2, 3 or 4 screens.
BufferingStream interruption when it tries to load an image. It happens due to low internet speed less than 15 mbps or poor servers.